Send it back if it is not right

30 days, worn or not

You have 30 days from delivery to send a bag back, and that includes pieces you have unpacked and carried around the house to see how they sit. Start the return with your order number and a photo, and we send the label the same day.

How to start one

1. Email ys.goods2026@gmail.com with your order number
2. Attach one photo of the bag as it arrived
3. We reply with a return label and the address, usually the same day
4. Pack it in the dust bag and box it came in, and drop it off

What is covered

• Unused, undamaged pieces in their original dust bag and box
• Anything faulty, marked or mis-stitched on arrival, at our cost
• Wrong item or wrong colour sent through our own error

What is not

• Pieces marked, scuffed or creased through use
• Final-sale and clearance items
• Requests made after the 30-day window

Refunds

Refunds go back to the original payment method within 5 working days of the parcel being received and checked. Non-defective returns come back at the buyer's cost; anything faulty is on us. If a replacement would suit you better than a refund, say so in the same email and we will hold a piece.